Email: helpdesk@ssc.wisc.edu (If you send an email to the Help Desk using a non-UW email address, please be sure to include your name or SSCC username so we know who you are.)
Phone: 608-262-9917
Statistical Consulting: email questions to helpdesk@ssc.wisc.edu (include any relevant code and error messages) or make an appointment with one of the statistical consultants.
Email and phone messages will be triaged by the L&S ITS Service Desk and assigned to the person who can best help you. Using the SSCC’s help address and phone number will help them know your question is about SSCC services. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time.
Solution Center
Problem with your computer? Need to set something up? Solution Center is your quick and easy guide to the most common problems SSCC members run into and their solutions.
Knowledge Base
The SSCC Knowledge Base is your primary source of information about using SSCC resources. It also discusses statistical and data science topics, and contains SSCC's training curriculum.
After Hours
You are welcome to send email or voicemail to the Help Desk when it is closed, and your message will be addressed as soon as the Help Desk opens again. Use the Emergency Contact Form to report system or network outages after hours (other issues, including account issues, will be addressed when the Help Desk reopens).