Contact Us
Email: helpdesk@ssc.wisc.edu (If you send an email to the Help Desk using a non-UW email address, please be sure to include your name or SSCC user name so we know who you are.)
Phone: 608-262-9917
Appointments: You can schedule an appointment for either a video chat or an in-person visit. (Not for statistical consulting–see below.)
Statistical Consulting: email questions to helpdesk@ssc.wisc.edu (include any relevant code and error messages) or make an appointment with one of the statistical consultants.
Help Desk Hours
9am – 12pm & 1pm-3pm, Monday – Friday
Solution Center
Problem with your computer? Need to set something up? Solution Center is your quick and easy guide to the most common problems SSCC members run into and their solutions.
Knowledge Base
The SSCC Knowledge Base is your primary source of information about using SSCC resources. It also discusses statistical and data science topics, and contains SSCC's training curriculum.
After Hours
You are welcome to send email or voicemail to the Help Desk when it is closed, and your message will be addressed as soon as the Help Desk opens again. Use the Emergency Contact Form to report system or network outages after hours (other issues, including account issues, will be addressed when the Help Desk reopens).
Services
The SSCC Help Desk is your primary point of contact with SSCC staff. If the consultant on duty cannot answer your question immediately, he or she will refer it to someone who can. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time. Please see our software database and policies for information about what software and hardware the SSCC supports.